06/21/2026
Wow. What a weekend. First and foremost, THANK YOU.
The outpouring of support for Crisp & Chew during our Grand Opening has been overwhelming in the best possible way. Every person who stopped by, stood in line, shared a post, brought a friend, or bought a cookie, or two, or twelve — THANK YOU!! We are incredibly grateful and honestly still trying to process how much love this community has shown us.
At the same time, we know we let some of you down.
While we were blown away by the response, we know that not everyone had the experience we hoped to provide. Some customers experienced long waits, incomplete orders, missed cookies, or service that simply wasn't up to our standards. For that, we are sincerely sorry.
As many of you know, Crisp & Chew is truly a mom-and-pop business. In fact, it's just three of us baking, packing, and serving cookies. We never imagined the response to our Grand Opening would be as incredible as it was. We are beyond grateful.
We sold out every day of Grand Opening weekend. Even after staying late into the night to prepare for Saturday and baking more cookies than we thought we'd need, we unexpectedly sold out both at the shop and at the farmers market within just a couple of hours.
While we're incredibly thankful for that support, we're also learning as we go. This is our very first venture in the food industry, and we're working hard every day to improve our systems, communication, and operations so we can better serve you.
While we're proud of what we accomplished this weekend, we know that doesn't change the frustration some of you experienced. If you left disappointed, didn't receive your cookies, received a partial order, or felt that we fell short in any way, please know that we hear you, and we are truly sorry.
More importantly, we want the opportunity to make it right.
If you experienced less-than-stellar service for any reason, please email us at [email protected] so we can personally address your experience and do our best to make it right.
Thank you for your patience, your encouragement, and the grace so many of you have shown us as we navigate these growing pains. We are listening, we are learning, and we are committed to earning your trust with every batch we bake and every customer we serve.
From the bottom of our hearts, thank you for believing in Crisp & Chew.
❤️