09/17/2026
Very well said! We work extremely hard to make sure everyone is taken care of and this is a review we tend to get as well.
A little small business PSA š¤š
I donāt normally address negative reviews publicly. If someone has a bad experience, I genuinely want to hear about it, figure out what happened, and make it right.
But I do want to address something that I think is worth talking about.
We are a small, locally owned pizza shop. We donāt have a call center. We have one phone line and a small crew who may simultaneously be taking an order, helping a customer at the counter, cutting pizzas, boxing food, running orders, cleaning, stocking, or doing one of the hundred other things it takes to keep this little shop moving.
Sometimes, we miss a phone call because we are on the line with another customer.
It doesnāt mean weāre closed. It doesnāt mean our employees are standing around ignoring you. And it certainly doesnāt mean they donāt care about our customers.
Friday night, we received a 2-star review at 8:01 PM because a call went unanswered. We were open. Our posted hours were correct. Our employees were there working, and we remained open until 10 PM.
I will ALWAYS hold my team accountable when they need to be held accountable. But I will also always stand up for them when they deserve it. These kids and young adults work hard. They juggle phones, customers, ovens, online orders, dishes, dough, toppings, cleaning and everything in between, often during busy Friday and Saturday nights.
If you call and we donāt answer, please try us again. Chances are, weāre helping another customer and simply couldnāt get to the phone before it stopped ringing or were on the other line. We do our absolute best to make sure a call isnāt missed, but it can happen.
Weāre human. Weāre a small business. And while we will always work to give our community great service, sometimes a phone call is going to get missed.
We appreciate grace in those moments. š¤
