05/07/2026
Let’s talk about DELIVERIES! OG’s may notice that we have done a full 360 from Royal Mail to DPD to DHL and now we are back to Royal Mail again. We have faced reliability problems with DPD and DHL, and despite the long process to set up a proper Royal Mail business account, we’ve now done it and are hoping for more reliable deliveries.
We have been getting messages about parcels being delivered and ice packs having melted. Whilst we wish this wasn’t the case, it is summer and it’s been very hot, so it’s very likely this will happen at the moment.
It’s worth bearing in mind that items can stay ambient for up to 2 hours and then put back in the fridge or 4 hours if eaten immediately - so don’t assume that the goods are spoilt.
Having said that, for those worried, we have added a new delivery option at the checkout, which we will be sending in WOOL pouches with extra ice packs.
I can’t stress enough that if you are worried about receiving items not exactly 0 degrees, then you MUST select the upgraded packaging option. If you do not select this option, we cannot refund your order in the event of thawed ice packs.
As much as we wish we could just send every order out like this, we cannot afford to swallow the cost of this upgraded packaging, and it seems the vast majority of people have been happy with their deliveries in standard bags.
Thank you for your continued support!