24/07/2016
Hi all, would appreciate it if you spread word that I am looking for a job. Always willing to try something new. I am a quick learner. Below is my experiece excludig Coffee Up.
PROFILE:
I am a top notch manager with experience in day to day management of a hotel / lodge and its staff with commercial accountability for planning, organising and directing all hotel / lodge services, including front office, food and beverage, maintenance and housekeeping.
Summary of Qualifications and skills:
• Total of 24 years’ experience in all departments (front office, maintenance, rooms division, food and beverage) found within the lodge /hotel environment.
• Complete knowledge of all lodge / hotel operations.
• Outstanding, oral, training and written communication skills.
• Unparalleled guest relation skills especially with regard to creating guest “special touches” and resolving of all guest queries and concerns.
• Strong analytical skills including trend analysis and the ability to develop innovative tactics to resolve problems.
• Excellent eye for details - can carry out actions to improve the appearance of the property, and employees as well as establish relevant actions that meet and exceed guest expectations.
• Positive and upbeat approach to employee relations and guest complaints.
• Extremely strong computer skills from networking, accounting, front office systems and all common software packages used.
• Remarkable ability to ensure proper selection, motivation, counselling and training of all employees.
My CV is enclosed and will give you further insight into my capabilities, qualifications and experience in this industry. I look forward to the opportunity of an interview to discuss my suitability further.
MAJOR ACHIEVEMENTS:
• B.Sc. Hons. Eco-Physiology Botany
• Rooms and Maintenance Manager, Halyards Hotel, Port Alfred, South Africa
• Senior Safari Guide, Shamwari Game Reserves, South Africa
• Lodge Manager, Shamwari Game Reserves, South Africa
• Developed tiger fishing lodge and lodge manager Zambelozi Island Lodge, Zambia
• General Manager, Garden House Hotel, Kendal, Cumbria, United Kingdom
• Owner / Chef of the Glenisla Hotel, Scotland
EXPERIENCE:
1990 - 1991 Halyards Hotel, Port Alfred, South Africa
Rooms Division and Maintenance Manager
• Was initially employed as the Maintenance manager
• Promoted to the Rooms Division Manager within first year.
• Responsible for end of daily cash ups, Laundry and running the Front Office
1993 - 2000 Shamwari Game Reserves, Paterson, South Africa
Lodge Manager, Senior Safari Guide
• Was employed as a junior safari guide after completing my B.Sc. Hons. Degree in botany
• I was promoted to senior safari guide.
• After three years I was asked to manage two lodges, Carn Ingly and Highfield.
• This involved all aspects of managing small hotels – food and beverage – front of house – manager.
• Weekly stock takes were needed for the owner.
• Daily game drives
• Junior ranger training at the Day Centre during the last year at Shamwari.
2001 Microsoft Certified Systems Engineer NT4.0
• Studied and completed MCSE during 2001
2001/2002 South African Property Web
• Developed SAPW, the first commission free real estate website in South Africa
• Great idea, wrong time due to internet restraints at that time (too slow for graphics).
2002 Zambelozi Island Lodge
Lodge Manager
• Developed a run down bush lodge into a destination charging up to $220 a night per person
• Developed relationships with the local people, enabling me to source all the goods needed to build a bush lodge.
• Negotiated with local elders and Induna’s to gain access to goods and fishing rights.
• Never bribed any local official, rather became personal friends.
• Installed all modern conveniences, swimming pool, electricity and plumbing.
• Managed the lodge for six months until the owner permanently settled at lodge.
• Bush lodges offer a completely different set of difficulties – namely stocking with food and beverage sourced from Namibia – a neighboring country.
• We became vegetable independent within 3 months.
• Had to adhere to all customs requirements to enable the import of alcohol and food items.
2005 - 2006 Garden House Hotel and Restaurant
General Manager
• Efficient and effective General Manager with oversight of all hotel operations, guest service, inventory management and workforce development and scheduling for all divisions.
• Recruited, hired and trained all personnel, focused on delivery of excellent guest service and support that provided a guest destination experience which resulted in repeat business, referrals and continued guest loyalty.
• Address and resolve guest queries in an expedited manner. Detailed knowledge of hotel maintenance activities.
• Provide cross-functional support regarding daily business operations, while fostering a positive guest environment.
• Developed and maintained the hotels website, obtaining first page rankings for all the relevant keywords.
• I had to apply for my personal license during the change in licensing laws during 2005
• Doubled turnover at hotel during the first year of management, by achieving and maintaining acceptable food and beverage percentages.
• Completed daily income and expenditure for use by owner’s accountant.
• Cook during day off of resident chef.
2007 - 2012 Glenisla Hotel
Owner/Partner/Chef
• In partnership with my wife we restored the income potential of a country inn with regards to turnover (food and beverage sales, room income and developed new business opportunities in the hunting and skiing markets).
• Became educated in the European Union health and safety policies applicable to the hospitality industry, water quality, fire safety, food hygiene and employee safety in the workplace.
• Became competent at book keeping using various software packages available. Passed a government revenue audit with no problems after the 4th year of business.
• Had to compile all personal and company Income Tax returns, VAT returns, National Insurance Contributions and Monthly PAYE contributions with regards to all staff.
• Obtained a Scottish Personal and Premises License for sale of alcohol, taking into account the safety of minors when on the grounds.
• A la Carte Chef during my ownership of the hotel. Only chef at hotel catering for up to 50 persons per night.
• Dissolved partnership due to personal reasons to return home to Africa.
OTHER EXPERIENCE:
• Worked for Adecco and Blue Arrow during 2003 and 2004, as a waiter, silver service staff and bartender at various large functions (my training for hotel management in the United Kingdom).
• Worked full time in a Polystyrene Factory – Springvale EPS, Tyne & Wear during 2004, until I found a permanent position at the Garden House Hotel.
QUALIFICATIONS / EDUCATION:
• B.Sc. Degree (Majors Chemistry and Botany)
• B.Sc. Hons. Degree (Eco-physiology)
• Microsoft Certified Systems Engineer NT 4.0
• Field Guide Association of South Africa – Level 1
PERSONAL DETAILS:
• Warwick McKiever
• Marital status: Divorced
• Date of Birth: 12 December 1963
• Nationality: South African and British Citizen
• Address: 20 Short Road, Walmer
Port Elizabeth, South Africa. 6070
• Tel: ++27 (0)826730672
REFERENCES:
• Joe Cloete – General Manager - Shamwari Game Reserve Eastern Cape
++27 (0)42 2031111
• Salvatore Militello – Owner - Garden House Hotel
++1 (0) 206-954-1020
[email protected]
Referral letters available at interview.
