“The Mystery Guest” programme is pitched at the luxury market where service is pivotal and the devil is in the details. With more than 17 years experience in the top-end hospitality industry and a consumer herself of these products on an international level, the professional auditing service offered by this new venture is always handled personally by the owner.
“The audit acts as the eyes and ea
rs of management and highlights the good, the bad and the ugly in a professional, user-friendly and very detailed report, which should be used as the basis for additional training, eliminating problem areas and adding to the competitive edge”, she says. Although the service specialises in upmarket accommodation audits, businesses like spa’s, airlines, restaurants, game lodges and serviced apartments in this segment, will also benefit. With low season upon coming up, now is the time to book “The Mystery Guest” for a comprehensive “guest experience” audit of your establishment. Rates are R1900 per audit, but as each programme is individually designed to deliver to agreed outcomes, overall costs will be finalised after meeting with the client. For more information visit www.themysteryguest.co.za or e-mail [email protected]
