09/06/2026
We had a mess-up last night.
Well… actually, a couple mess-ups. And one of them was mostly my fault. 🤦♀️
We made it right, but the part that has stuck with me today is that I wish I had taken more time to go out and talk to one of the tables before they left.
Here’s what happened…
When I took the first customers order, I failed to make sure they got their table number.
A few customers (moments) later, that same table number was used again.
So when the first pizzas came out, they went to the wrong table.
The first table let us know they never received their food. I knew their pizzas had been made because I had gone straight back to the kitchen after taking their order, so we immediately put new pizzas in.
Meanwhile, my problem-solving brain kicked into gear. 😂
My team wasn’t sure where the first pizzas had gone, and I wanted to figure it out. When I realized we had two 4️⃣’s, I went over to the table to confirm what had happened.
They immediately felt bad, and they were even gracious enough to offer to pay for the food.
But here’s the part I wish I had handled differently.
I didn’t do a good enough job of making sure they knew it was completely okay and absolutely not their fault.
In the heat of the moment, I was focused on figuring out what happened and getting the other table their food.
Once everything was settled, I realized the whole situation was mostly caused by my mistake in the first place.
And it got me thinking…
We move FAST around here. Sometimes really, really fast. Sometimes way too fast 😂
A lot of that is by design—and honestly, a lot of it is my doing (good or bad).
It’s almost like a larger-than-life video game 🎮. We have timers running for everything. Orders go into the system, the clock starts, and we move.
And I think that’s also why I hesitate to take pre-orders. Once an order comes out of our system and becomes a paper ticket, there’s a much greater chance it gets missed or forgotten. It relies on one of us to set a personal timer. ⏱️
But sometimes in our effort to move fast and solve the problem, we can forget the most important part:
The people. ❤️
So, to the table who accidentally received the wrong food last night: I hope your meal was great, and I’m truly sorry if I didn’t take the time to come out and explain that the mistake was on us (mostly me)—not you.
And to the table whose food went missing: thank you for being so understanding and patient while we got everything straightened out.
We’re human. We mess up.
What matters is that we make it right—and that we learn from it.
The Lesson: sometimes it is okay to slow down a bit…and speed is not always your friend or having the zoomies…
And yes… I’m adding TABLE NUMBERS to my mental checklist. 😂🤦♀️
