08/13/2023
Hello Everyone!
We have a new phone number. 248-896-2025
As you can see our phone number has changed, it's looking like that will be the new main number for Boon Kai from now on.
I also want to give an update with regards to the phone calls. Even with the new number we are still having connectivity issues so please bear with us until the phone company figures out what is going on.
For some reason when googling us on Iphone or using Apple Maps it is still showing the old contact information. I have no idea how to fix that issue but since you are reading this post the new phone number to use is: 248-896-2025
As for phone etiquette; Please be patient with us, our phone only has 2 lines that can be live at once and usually only 1 person trying to receive orders from multiple people. If you are put on hold, we will not forget you. It may take awhile sometimes but we will definitely answer the call as soon as we have a moment, Remember if 8 people call at once, only 2 will go through; the other 6 callers will be directed to voicemail or a busy tone. Please give us a few minutes and try calling us again. If you are on hold and decide to hang up and call again you might will lose your position in line, so whoever was holding next will now be ahead of you. Otherwise, you might just get put on hold again because we are really that busy.
KEEP IN MIND: The new number is still having connectivity issues, so sometimes it will hang up mid call, not connect etc etc.. We are aware of that and are doing our best to have the phone provider fix this issue. I will apologize in advance to those dropped calls while on hold or any other connection issues, we are at the phone company's mercy. Once again the new number is:
248-896-2025
Other than that we are still open:
TUESDAY - SUNDAY
11:30am until 8pm for Take-Out ONLY
Usually last call is around 7:45 so it gives us time to properly clean and close otherwise we usually ask if you can show up before/by 8pm to pick up.
[Cheat sheet for Wait times]
4pm: Usually 20mins
5pm-6pm: 40mins+ [Our busiest time]
6pm-7pm: 25mins