09/26/2026
I want to send out a Heartfelt Message to Our Customers ❤️
I want to take a moment to personally apologize to anyone who has recently visited Buckeye Kone & Grill and left feeling disappointed, frustrated, or like you were not treated the way you should have been.
As a small, local business, our customers mean so much more to us than just a sale. You are our neighbors, our families, our friends, and the people who choose to spend your hard-earned money with us. We never want anyone to walk through our doors and feel unappreciated, ignored, or disrespected.
Over the past several weeks, we have welcomed several new team members to Buckeye Kone & Grill. While we are excited to grow our team, training and learning take time, and we recognize that some experiences may not have reflected the level of service our customers deserve. This is not an excuse, but rather an opportunity for us to continue improving and providing additional training and support for our staff.
Every customer deserves to be greeted with kindness, treated with respect, and leave feeling good about choosing Buckeye Kone & Grill. If you recently had an experience that did not meet that standard, I am truly sorry.
As General Manager, I take that personally because I care deeply about this business, our customers, and the reputation we are building in our community. We are taking your feedback seriously and are continuing to work with our team to ensure our expectations for customer service, communication, and professionalism are clear.
Thank you to everyone who has supported us, been patient with us, and taken the time to share both the good and the bad. Your feedback matters, and it gives us the opportunity to do better.
We hear you. We appreciate you. And we are committed to doing better every day.
With sincere appreciation,
Crystal
General Manager
Buckeye Kone & Grill
