09/03/2026
🤦♀️ Janet, we need to talk. 😂
“We’ve been here several times.”
“They have always been delicious.”
Then ONE bad experience = 2 stars and “No more John L’s for us.”
For a little context: both steaks were about half eaten before the complaint was made, they continued eating them while our manager was at the table, and our manager apologized and discounted both meals 25%. Janet and hubby seemed receptive and satisfied with this remedy while at the table.
But after she leaves, Janet apparently decides that was “not good enough” instead of expressing that in our presence. (We did take a peek at Janet’s other restaurant reviews. Turns out, restaurants all over the place have apparently been disappointing Janet for years. So at least we’re not alone.)
Look, we’re in the restaurant business. We know it’s a subjective industry. We welcome feedback, we make mistakes, and occasionally we’re going to miss the mark. When we do, we try to make it right, ALWAYS, especially when we know about it.
But if you’ve been here “several times” and it’s “always been delicious,” yet none of those experiences earned a good review — while ONE disappointing visit earns us 2 stars and a public goodbye…? Well Janet, that’s not really feedback, that’s just petty.
Do better Janet…
And to everyone else: review the good experiences too, wherever you go. Every small business would appreciate that.
PS: Happy Anniversary Janet, 25 years together is awesome and very commendable.
