08/20/2026
To our Koi Express family,
We've become aware of a social media post describing bugs found in food from our restaurant, and we want to address it directly and openly with our community.
Food safety is something we never take lightly. Koi Express currently holds a 100% health inspection score, we contract regular pest control service through Ecolab in addition to our own in-house pest management, and our kitchen and dining areas go through thorough daily cleaning.
As soon as we learned of the post, we reviewed the situation and inspected both the dining area and kitchen. We found no evidence of pests near the table where the guest was seated, and no evidence of any pest activity in our food prep area or kitchen. We want to be fully transparent about that, and we welcome the health department to come inspect our restaurant at any time — we have nothing to hide.
For context: the guest dined in with us at 2:40pm
8/19/2026 and took a portion of their meal home afterward in a to-go container. The photos that were shared online were posted later that evening, several hours after the food had left our restaurant and was no longer in our care.
To our loyal customers and neighbors: thank you for your continued trust. We remain committed to the highest standards of cleanliness and safety, and we'll always be straight with you.Thank you
— The Koi Express Team
