09/07/2026
Taking a moment to ask for your support. If you have had an incredible expierence with us- if you could take a moment out of your day to leave us a Google review, I would greatly appreciate it.
After working tirelessly to create something truly unique for our community, today we were hit with negative review on Google that really frustrated me.
To summarize she went out of her way to give us a 1 star review because we were not selling individual patches at our tent.
Directly above our patch bar at the New York State Fair, we have signage stating that individual patches are not available for purchase separately at the Fair. Our team did not create this policy in the moment or single your family out—it has been our policy throughout the Fair and applies equally to every guest. Is it a little small, yes- next year I will 100% make it bigger but to be fair I’m limited on space.
Pink Bronco is, first and foremost, a customization experience. We intentionally keep the markup on our à la carte patches as low as possible so our customers can have fun adding multiple patches to hats, totes, jackets and other items without each addition becoming prohibitively expensive. Because of that pricing model, selling our patch inventory individually at an event of this size simply isn’t sustainable. Had we sold individual patches from the beginning of the Fair, we likely would have depleted our inventory within the first several days and would no longer have been able to offer the experience thousands of guests came to enjoy. And if you happen to be thinking why not just buy more? Well I wish it were that simple, but between costs associated with fair entry, payroll, and inventory I can guarantee I’ve poured every single dollar I had into prepping for this event.
I can also guarantee you the employees were not rude, however it is more likely you were unhappy with the answer you heard. We pride ourselves on our customer service and advise every single person who wanted individual patches to visit our storefront where we are able to offer them for individual sale.
I sit here wondering if I should post this. I’m running on no sleep and a bit hangry. But I’m frustrated that people think it’s okay to do this. Anyways, if you’re still reading thanks for listening. And for those of you who have absolutely filled my cup these past 12 days, I cannot thank you enough. 💞