02/16/2026
First of all, thank you so much to all of our wonderful customers who came to dine with us on Valentine’s Day. Your support truly means the world to our family and team. We are so grateful for your patience, kindness, and love on such a busy night.
We would also like to sincerely apologize to the guests who came in and had to walk out because we did not have a table available. We truly understand how disappointing that must have been, and we are very sorry.
We would like to share something that happened that evening, not to place blame, but to be transparent and to ask for your kind advice.
We had a confirmed reservation for a group of 20 guests, which was called and confirmed the day before. We were informed they would arrive at 6:45 PM, and we held a large table for them, allowing a 15-minute grace period as we always try to do.
Unfortunately, the group did not arrive as expected, and we were not informed until the very last minute that the full party would not be coming. During that time, we had to turn away walk-in guests because we were holding the table for the reservation. When the group did not show, we were left feeling very heartbroken — not because of the no-show itself, but because we had already declined other customers who wanted to dine with us.
What made us even more upset was later seeing a negative review about our service, despite our best efforts to honor reservations and be fair to everyone on one of the busiest nights of the year.
We always try our best to be respectful, fair, and honest to both reservations and walk-in guests, but situations like this are very difficult for a small, family-run restaurant.
💬 We would truly love to hear from our community:
What do you think is the best way for small restaurants to handle large group reservations on busy holidays like Valentine’s Day?
Thank you again for your continued support, understanding, and kindness. We truly appreciate each and every one of you. ❤️
— Jasmine Thai Restaurant Team
🙏🏻🙏🏻🙏🏻
