06/12/2026
Hi EVERYONE, I just wanted to address some issues that we had tonight. First, the "Good News"...We had a record turnout and actually sold out of our Pizzas. Now, the "Bad News"...A Pizza shop should never run out of Pizzas :(
Unfortunately, we also had longer than normal wait times, and did mess up 1 customer's order. It was OUR fault. Somehow the pizza station (which I was running), did not get, or lost his kitchen ticket. We did not realize this until almost 45 minutes or so. I pushed his ticket to the front of the line, and I made his 2 pizzas (he did receive his onion rings earlier which he requested out 1st). Ken informed him that the pizzas were finally in the oven and it would be roughly 10-12 minutes. He told Ken, that if they were not ready in 5 minutes, he wanted a refund, which we of course, obliged. We try to be empathetic (especially when it's our fault), and Ken did apologize multiple times to this customer. Unfortunate, that this happened. This was our 3rd day at the new location, and we're still working the "kinks" out. I obviously did not expect this record turn out on a Thursday, and we didn't have enough staff on hand. We will learn from tonight and move forward. We appreciate everyone's patience while we adjust to our new kitchen and the record volume we've experienced so far.....THANKS FOR YOUR CONTINUED SUPPORT!!!
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