08/11/2025
Thank you for being patient with us as we navigate the process of closing The Que. As promised, we will gladly refund any outstanding gift cards you may have. We have outlined the process below.
To receive a refund for The Que gift cards:
1. Take a picture or scan the back of the gift card.
2. Email the picture to us at [email protected]
3. Include your full name and mailing address
4. If you do not have access to email, you can mail the original gift card to us at: 3975 E. Harbor Rd, Port Clinton, OH 43452. (We would encourage you to take a picture of the back of your card before you mail it)
Gift Card information must be received to us no later than September 15th, 2025. Anything received to us after this date will not be eligible for a refund. A refund on the balance of your gift card (less a $3 processing fee) will be mailed out in 12-16 weeks.
(please note that Que gift cards are not redeemable or exchangeable at any of our sister restaurants)