01/28/2026
Im going to rant a little.sorry for the long post.
Well unfortunately, I will not be doing ribeye sandwiches this year.
I was purchasing my ribeyes from Kroger's when they were on sale. So that I could hand my discount down to everyone who purchased one. However, due to unforeseen circumstances last August when I purchased a large amount of ribeyes, I received bad meat in the amount of over $1000. Unfortunately, at the time, I did not know that the meat was bad. I had seasoned it and put it in the freezer to use for the season. Did not realize until I cooked the first one that the meat was bad. So i have been contacting corporate headquarters for Kroger's. After discussing with Kroger itself about the meat, who informed me to get ahold of customer service corporate to say that there was a problem. They have pushed it all the way until today. And I received an email telling me they weren't going to be doing anything well here.Let me show you...
Good Morning,
My name is Stacey, and I am with the Customer Advocacy Team on behalf of Kroger’s Executive Offices.
Your case was escalated to our Executive Team, and we have completed a thorough review and investigation. Thank you for your patience throughout this process. After reviewing all documentation and consulting with Division Leadership, we have confirmed that no additional refunds will be issued for the ribeye steaks purchased on 08/28/2025.
We understand you were not informed of the five‑item limit associated with the weekly digital deal. As a courtesy, the store leadership honored the sale price at checkout when reweighing and rewrapping the steaks was not successful. This accommodation was explained as a one‑time exception. At the time of purchase—and upon leaving the store—the product was not determined to be spoiled.
We also confirmed that no further concerns were reported to the store or customer service until December, which falls outside our 30‑day refund policy outlined online. While I understand this outcome may be disappointing, our corporate office supports the decision made by the leadership team. All details have been recorded under Case #86983675.
We kindly ask that you discontinue contacting the store and customer service regarding additional refunds, as this decision is final. Thank you for your understanding.
Best regards,
Stacey|Customer Advocacy Specialist
Executive Team - The Kroger Co.
These big corporations are so fun. They had this meat out of a refrigerated area packaging and repackaging for over 4 hours. So I don't know where they get off thinking that they gave me any refund. Anyway, the only refund that showed up was the one on the receipt they screwed up, because they couldn't get their computers to work right, so they had to refund, and then I had to repurchase over again, all while using different Kroger cards for the purchases, i wonder who reaped the benefits cuz it was not me.
OK done for now.
