07/05/2026
A MESSAGE TO OUR CUSTOMERS 💜
This weekend an extremely difficult for our team, and we want to sincerely apologize to every customer who experienced long wait times, delayed orders, or canceled catering orders.
Due to severe weather and a power outage, we lost a significant amount of food that had already been prepared. To ensure the safety and quality of the food we serve, we made the decision to discard the affected food and immediately reorder and restart production so we could fulfill as many catering and day-to-day restaurant orders as possible.
Unfortunately, some of our early catering orders had to be canceled, and many of our customers experienced wait times much longer than the level of service we strive to provide. For that, we sincerely apologize.
We also want to take a moment to recognize our incredible crew.
They worked as quickly and efficiently as they could under extremely difficult circumstances. They did not complain. They continued working with smiles on their faces, doing everything they could to prepare orders, communicate with customers, and keep our restaurants operating.
We are incredibly grateful for them.
We also want to be transparent about our current operations. At this time, we are cooking on one grill while necessary repairs are being completed to our make-up air system. Until those repairs are finished, we are unable to fire up our aquarium grill, Lady Smoke.
Operating two locations while continuing to improve our systems, equipment, staffing, and procedures has come with challenges. We are working every day to get both locations operating at the peak standards that our customers deserve and that we expect from ourselves.
We understand that our customers work hard for their money. When you choose to spend it with us, you deserve quality food and reasonable service times. We take that responsibility seriously.
We ask for your continued patience, understanding, and grace as we work through these challenges and continue making the necessary improvements.
To everyone who waited patiently, offered kind words to our staff, adjusted their pickup times, and continued to support us through a very difficult day
THANK YOU.
