10/13/2026
MICHELLE’S AUTHENTIC CUISINES AND CATERING SERVICES LLC
✨️ORDER POLICY
Thank you for choosing Michelle’s Authentic Cuisines and Catering Services LLC!
We appreciate your business and the opportunity to serve you. To ensure quality service, smooth transactions, and mutual understanding, please read our policies carefully before placing an order.
1. ORDERS & BOOKING
- All orders must be placed at least 2 weeks in advance. Orders are only confirmed once the required payment or deposit has been received.
- Last-minute orders may attract an additional fee and are subject to availability.
- Please ensure that all order details, including quantities, menu selections, cake designs, event dates, and other special requests, are clearly communicated when placing your order.
2. PAYMENTS
- Full payment or a non-refundable deposit of 50% is required to secure your order.
- Outstanding balances must be paid in full before pickup or delivery.
- Production or preparation will not begin until the required payment has been received.
3. CANCELLATIONS, REFUNDS & DATE CHANGES
- Due to the custom nature of our products and services, refunds are not offered once production or preparation has started.
- Cancellations made before supplies are purchased or production begins may be eligible for a partial refund, excluding non-refundable deposits.
- Date changes are subject to availability.
- Any additional costs resulting from changes to a confirmed order will be communicated to the customer.
4. DESIGN & CUSTOM CAKES
- All cakes are handcrafted. Exact replicas of reference images are not guaranteed; however, we strive to achieve a close resemblance to the requested design.
- Minor variations in color, size, decoration, and overall appearance may occur.
- By approving the cake design, you agree to our creative interpretation of the requested design.
5. PICKUP & DELIVERY
- Agreed pickup and delivery times must be strictly observed.
- Late pickups may affect product quality, particularly for cream cakes and other temperature-sensitive items.
- Customers who collect their orders will not incur delivery charges.
- If delivery is requested, a delivery fee will be agreed upon based on the customer's location.
- Delivery fees are non-refundable.
- Once an order has been handed over to the customer or delivered and accepted, we are not responsible for damage caused by improper handling, transportation, or exposure to heat.
- Cream cakes must be transported in air-conditioned vehicles to help maintain their quality.
6. CAKE CARE & STORAGE
- Buttercream and fondant cakes are heat-sensitive and must be handled and stored appropriately.
- Buttercream cakes should be stored in a refrigerator.
- Fondant cakes should be stored at room temperature in a cool, dry place, unless the specific ingredients or design require otherwise.
- Leftover cake should be refrigerated when not being served, where appropriate for the cake type.
- We are not responsible for damage resulting from improper storage, handling, or exposure to heat after the order has been collected or delivered.
7. ALLERGIES & INGREDIENTS
- Customers must inform us of any food allergies or dietary requirements before placing an order.
- While care is taken during food preparation, our kitchen handles common allergens, including nuts, eggs, dairy, and gluten.
- We cannot guarantee that any product is completely free from allergens or cross-contamination.
8. COMPLAINTS & CLAIMS
- Any concerns regarding an order must be reported within 24 hours of pickup or delivery, accompanied by clear pictures where applicable.
- Complaints will be reviewed based on the nature of the concern and the condition of the order at the time it was received.
- Complaints based solely on personal taste preferences, such as sweetness or preferred flavor, are not grounds for refunds.
9. ACCEPTANCE OF POLICY
By placing an order with Michelle’s Authentic Cuisines and Catering Services LLC, you acknowledge that you have read, understood, and agreed to the policies outlined above.
Thank you for your trust and support. We look forward to serving you!
Michelle White
Founder
Michelle’s Authentic Cuisines and Catering Services LLC
