09/19/2026
Well, since we got a negative review and dumped on in comments, let’s talk about it. 😏
Yes, we messed up.
A $54 order accidentally went out with another customer. We told the gentleman pictured exactly what happened, apologized to his face and immediately started remaking the entire order while placing other orders on hold.
He stood there, listened, watched us remake it, waited on it and never said a word. Then, right as we were finishing, he walked out.
So yes, they “didn’t get their food.”
Because he walked out while we were making it.
By that point, we had prepared $108 worth of food for one $54 order trying to correct OUR mistake.
But apparently once he got away from the counter, everybody found their voice. 😂
Suddenly we're “absolutely horrible,” “DO NOT DINE HERE,” “move back to Maryville,” and “screw those diners.”
Funny how none of that energy showed up while he was standing right in front of me.
We’re not perfect. We screw up. But we own our mistakes and make it right.
What I won't do is sit quietly while somebody tells half the story and publicly disrespects us and our diner.
So about that “DO NOT DINE HERE”...
Done. You won't be served here again.
And Maryville? 😂
Don't worry, when we open the next one over there, I'm sure you'll know & guess what? We hope we don't serve you or your family there neither.
Until then, if you're going to tell the story, tell the whole damn thing.
We owned our mistake.
We take accountability here. 👋
James Watson,
