All orders under $75 must be paid in FULL to secure your order.
3. Cupcake orders are a minimum of one dozen.
4. ALL final balances are due 1 WEEK prior to due date. It is understood that you are responsible for paying balance on or before that exact date and not a day later (unless otherwise previously discussed and placed in writing). A reminder will not be sent, it is to your knowledge and mine
that if the balance isn’t paid, then your order will NOT be filled.
4. ALL last-minute orders placed within 2-weeks of delivery date are REQUIRED to the full amount of the order at time of booking, and are subject to a RUSH FEE of an additional 25% of total balance due.
5. There is a strict NO REFUND POLICY (unless I have agreed that Hey Suga! It is understood that, if you give me creative freedom and you are NOT satisfied with the end result……NO REFUND will be given!
7. Instructions on transporting and storing cakes and other treats will be provided at pickup/delivery. NO REFUNDS will be given to orders who fail to follow proper instructions.
8. Once the order has left the premises or have been delivered to the venue, Baker is NOT responsible for ANY issues that occur, including, but not limited to inside/outside temp changes, items being moved once setup, guests touching the cake, etc.
9. Once the treats have been delivered & set up, IF there are any issues to the fault of structure, wrong flavor, etc. & Baker agrees fault is that of the Baker, feedback MUST be given WITHIN 24 HOURS OF DELIVERY and 60% or more of cake MUST BE RETURNED to Baker. The only person I will converse with and the only one able to make ANY changes to an order will be the person who contacted me and is in charge of payment.
10. Because my skills constantly grow, Quotes are valid for 48 HOURS.
11. Invoices are valid for 48 HOURS. All unpaid invoices will be canceled, unless previously discussed and placed in writing.
12. Once the deposit is PAID, it confirms that I READ AND UNDERSTAND THE TERMS LISTED ABOVE.
13. ALLERGEN WARNING: Items made and prepared may come in contact with these ingredients: Milk, Dairy, Eggs, Soybean, Wheat, Gluten, Tree nuts, peanuts. - Those with these allergens will order at their OWN RISK. Hey Suga Desserts is NOT liable for any health related issues in the consumption of purchased products by either you or any guests associated with any products purchased with Hey Suga!
