08/29/2026
Tonight we want to sincerely apologize to anyone affected by the overwhelming volume of orders we received. It was a record-breaking night, and while we are incredibly thankful for the support, we fell short on how we handled the wait times, volume, and stressful situations.
Your continued support has helped us grow faster than we anticipated, and we are learning how to navigate these new challenges while finding better ways to serve you. We know it’s easy to say “hire more staff,” but finding people who are willing and able to handle the physical demands, communication, multitasking, and pace of this job has been a challenge. Our hardworking crew continues to give their absolute best, and we are beyond grateful for them. We are still searching for the right fit to add to the team.
What we can promise is that we are listening, learning, and working on better ways to manage the increased volume.
Brick House Pizza is more than a business to us — it’s a community. We are incredibly proud of this community and want to continue making you proud.
To everyone who was impacted tonight, we are truly sorry and so thankful for your patience and understanding.
And most importantly, THANK YOU. ❤️ Without your support, none of this would be possible, and you are the reason we keep coming back to do it all over again.
