05/29/2026
OUR RESPONSE TO YOUR COMPLAINT TO A BAD EXPERIENCE (over salty food) AT GOODBROS SEAFOOD!!!
Sweet Ty, this post truly means more to us than you know.
First and foremost, thank you for giving us a second chance. When you reached out regarding your husband's meal being too salty, especially considering his high blood pressure, you approached the situation with kindness, honesty, and respect. We were able to communicate like adults, work through the issue together, and most importantly, we were given the opportunity to make it right.
At GOODBROS SEAFOOD, we know that mistakes can happen. What matters most to us is how we respond when they do. We never want a customer to leave feeling unheard, and we are incredibly grateful that you allowed us to prepare your meals again the following day.
Knowing that we were able to win you and your husband back means the world to us. Our goal has never been to simply serve food. Our goal is to build relationships, earn trust, and create customers who feel like family every time they walk through our doors. We look forward to serving you both over and over again for many years to come.
We also want to thank you for recognizing Robert Grant. We are extremely proud to have Robert on our team. His patience, kindness, professionalism, and dedication to serving others are a perfect reflection of the values and vision we strive to uphold every single day at GOODBROS SEAFOOD. Team members like Robert are a huge part of what makes our business special, and we are blessed to have him representing our company.
Thank you again for your support, your honesty, and your willingness to give us another opportunity. Customers like you remind us why we work so hard every day.
May God continue to bless you and your husband, and thank you for being part of the GOODBROS family. ❤️
— Edward & Tina GoodGOODBROS SEAFOOD
