08/19/2026
💜 Dorian’s Ube Brown Sugar Pancake
🍪 Caitie’s Cookie Monster
🍋 Jill’s Lavender Lemon Crème
🧡 Chessa’s Orange Dreamsicle
It’s Customer Appreciation week and I am filled with so many stories. ❤️
This passion actually started while I was at Family Video. Before I was the Cookie Lady I was the Video Store Gal. 📼
I managed a great store in Austin, MN with an incredible team. We decided to make community the focus of our store since online streaming was dominating the market.
I knew people were not coming in to rent the latest installment of the Marvel franchise; they were coming in to see what their neighbors are renting. Customers were not driving all the way from their home to rent a movie; they were stopping in to see what Kathy’s favorite pick of the week was. Families would bring their kids in on Friday nights to share in the experience of running around the video store to pick your movie of the week from all the generations’ favorites.
I’ll never forget the day when a Friday regular family came in one day not their usual bubbly selves. I noticed their darker clothes and puffy eyes.
The dad came to ask me about a movie location in the store and informed me they were stopping in after a funeral. His wife’s mother had died and the only thing she wanted to do for some relief was visit the video store. I knew then this really was a second home to a lot of people. We had become a family.
It was absolutely devastating when we had to close. So many years watching families grow and break. Many nights of joy, tears, some anger, but mostly laughs. A lot of laughs with friends. Our customers at Family Video became our friends and our family.
I knew when the video store closed I wanted to find or create a space where I could do that again. Share a little joy, create a space of community connection, and spend time with my new friends and family.
So far Oma’s Cookies and you have given me that.
This week I am going to share some of my favorite moments with my new cookie family. You all have given me so much just by getting a few cookies a week.
This Saturday I hope I can show how much you all mean to me! 🍪 ❤️