07/03/2026
We are aware of the post being shared and would like to address it respectfully.
At Exotic Berry, we take pride in maintaining a fair, professional, and accountable work environment for all employees. While we cannot discuss specific personnel matters publicly, we can clarify that our policies are clearly communicated during training and are in place to protect both the business and our team.
We do not expect employees to “pay out of pocket” for customer walkouts. However, all staff members are responsible for following proper procedures when handling transactions and ensuring tickets are properly managed. We have proper documentation of other leading factors of misconduct. Situations like this are always reviewed carefully before any decisions are made.
We understand that there are often multiple perspectives in any situation, and we remain committed to treating all employees with respect and fairness.
If anyone has questions or concerns, we encourage them to contact us directly so we can address them appropriately.
With grateful hearts, we thank God and our community for your continued love and support.
