09/13/2026
Mike and I were talking through menu and ex*****on for our upcoming sushi and Wagyu night which led us in to how so much of our job, Katie’s job and really our entire team’s job is learning how to operate inside controlled chaos.
A restaurant is controlled chaos by nature. You can prep, organize and plan for every detail, but once service starts, you have no control over how the tickets are going to come in or what problem is going to happen next. The skill is learning how to stay organized, communicate and make good decisions while everything around you is moving at once.
When I used to train people on expo, I’d tell them the only way to really get good at expo is to get your a** handed to you on expo. You organize yourself all you want but eventually you have to stand there when the board is full, everyone needs something from you and your brain is telling you to panic and you have to learn not to.
When Mike talks about handling the moving parts and stress of service, he says the most Mike thing ever, “I figure I have two options. I’m either going to get through it or I’m going to die on the line, and so far, I haven’t died.”
It would be easy, especially in our own restaurant, to fall into the pattern of doing the same things over and over again, but that’s not what made us fall in love with cooking and restaurants. Trends change, techniques evolve, equipment gets better and there is always something left to learn. A lot of the changes we’ve made haven’t just come from us either, we are always listening to you.
We pay attention to what people ask for, what people get excited about and come back for, and what gets less excitement so we can adjust. We’ve changed hours, changed menus, tried completely different kinds of dinners and leaned harder into things we never expected to become such a big part of Bushel. Studying patterns, product mixes and guest feedback has changed this restaurant in ways we never could have planned when we opened.
That’s also a big part of why we keep doing special menus and themed nights. They force all of us out of our routine. We’re learning new dishes, working with different techniques, changing the flow of service and sometimes figuring things out in real time. They expose the weak spots and sometimes they absolutely kick our butts.
We’re incredibly grateful that we’ve found people who are willing to exist in that chaos with us. People who are willing to learn something new, adapt when the plan changes and give everything they have to execute these nights because, at the end of all of it, the goal is pretty simple, give our guests the best dining experience we possibly can.
You guys have given us room to experiment, supported some of our weirdest ideas, told us what you love, told us what you want more of and trusted us enough to keep coming back for the next thing. The relationship between our team and with the people we get to cook for is a pretty big part of what has allowed Bushel to become what it is.