A MESSAGE TO OUR GUESTS
First and foremost, we want to express our sincere concern for everyone who has been impacted by
the coronavirus (COVID-19). Jacqueleen’s Southern Porch dedicated to genuine hospitality and taking great care of our people so they can take great care of you. The health and wellbeing of our staff members and guests is our top priority and has been our guiding principle throu
ghout this unprecedented time. We are looking forward
to continuing to serve you during this time whether it’s for dine-in or take-out, and wanted
to share with you some of the actions we are taking to ensure your continued safety. DINE-IN SERVICE
We are continually evolving our efforts to ensure the highest levels of sanitation and safety and have implemented the following in our dining rooms in addition to all safety procedures currently in place for our take-out and delivery service:
We are:
Configuring seating in the dining room, patio and bar to meet social distancing guidelines
Using floor decals to remind guests in our lobby and bar areas to maintain to social distancing protocols
Having dedicated staff through every meal period solely responsible to sanitize all high contact areas
Continuing wellness checks of all staff members before each shift, including temperature checks with a thermometer
Providing all staff and managers in our dining rooms and kitchens with personal protective equipment, including masks and gloves
Reinforcing staff handwashing routinely
Having hand sanitizer available in our lobbies and restrooms for guests
Making reservations available through our website. Providing a QR code for guests to scan to access a digital menu on their mobile device should they prefer not to use one of our sanitized menus
Not presetting any tables
Providing takeout containers for guests who prefer to wrap their own leftovers
Sanitizing pens after guest use
These are just some of the changes we are making to protect your safety while at the same time providing the hospitality and delicious memorable food you’ve come to expect from us. TAKE-OUT
In addition to continuing to maintain our high level of cleanliness and sanitation practices, we are taking extra precautions to help ensure a safe experience when picking up take-out orders from our restaurants. This includes:
Ensuring that our teams have the information they need to remain healthy and instructing them to stay home if they’re not feeling well
Ensuring proper social distancing is maintained; This includes increasing the distance between our guests and cashiers to minimize contact, and placing markings on our floors to help guests distance themselves from others
Cleaning and sanitizing all cashier counter surfaces, pens and pagers after each use
Positioning our credit card machines so that guests may swipe their own credit cards without staff assistance
Requiring staff members to wear gloves when handling food and/or take-out orders
Constant handwashing
Transitioning to wrapped utensils for those guests who request utensils
Cleaning and sanitizing all door handles throughout the day, and leaving front doors propped open (where allowed) to minimize contact
Helpful hints to minimize contact:
Order online and pay ahead OR make an online reservation (saves you time and significantly minimizes contact)
Select our “Curbside Order Option” when ordering online or tell us when phoning in your order; you don’t even have to get out your car—it’s like our drive thru
