12/20/2018
APPLY ONLINE at CEPIZZA.COM.
USE ZIP CODE: 27527
PIN:61
ONLY APPLICATIONS COMPLETED ON CEPIZZA.COM WILL BE CONSIDERED.
The Shift Manager works productively to fulfill their job requirements and assists the General Manager in supervising team members and achieving restaurant goal of customer satisfaction and profitability.
PERFORMANCE RESULTS:
Serves customers the complete, correct order within service time goals according to the Customer Service Standards, the priority Guidelines, the telephone and front counter station procedures and if necessary, the Remedy Process.
Prepares and ensures consistent, high quality product are served to customers as described in the Little Caesars Team Member Orientation and Training handbook and as shown on the station job helpers.
Display the proper image and follows Little Caesars policies, procedures and standards of conduct as outlined in the little Caesars Team Member Orientation and Training Handbook.
Cleans and organizes work stations and ensures the standards for restaurant image are maintained as directed by management and as required by the local health department.
Performs cash management responsibilities and ensures compliance by the Team Members to all safety and security procedures as defined in the Little Caesars Team Member Orientation and Training Handbook.
Supervises team members by providing direction and feedback and follows up by coaching/counseling to ensure job duties are performed and all Little Caesar standards, procedures, and policies are achieved.
Performs the tasks associated with food, paper, labor, and utility cost controls and monitors shift activities to ensure compliance.
Complete all paperwork neatly and accurately as described by the Operational OJT Guide or as directed by management.
Follows all procedures associated with opening and closing the restaurant, appropriately handles unexpected occurrences, and notifies appropriate parties in a timely fashion.
Completes assignments as directed by the General Manager including, but not limited to; weekly and period end paperwork, food ordering and projection, staffing and training, marketing, restaurant image and cleanliness.
The Shift Manager receives direction and training from the General Manager, The Career Path training classes, and Little Caesars training materials. During each shift, they motivate, direct and coach Team Members to work proficiently at their assigned stations, and then follow-up to ensure tasks are completed in a timely manner, according to Little Caesars procedures.
They ensure the restaurant is prepared to meet the needs of their customer and work diligently to ensure each customer is satisfied with the service and product they receive.
They support the General Manager and assist in building sales and patrolling costs by using all cost control and local store marketing tools. They trouble shoot operational problems and find acceptable solutions.
This position requires hands on styles of management and physical work such as: lifting, squatting, and standing for long periods of time.
Qualifications
The Shift Manager/must:
Have previous experience in restaurant, retail or a position involving customer contact.
Be at least 18 years of age.
Possess a high school degree and possess basic math skills.
Possess excellent verbal communication and interpersonal relations skills.
Be dependable, hard working and have the ability to work under pressure and in stressful situations.
Be able to work a standard schedule and be able to perform all the essential functions of the job.
Posses a valid driver’s license from the state of residence with a driving record maintained within company guidelines. Possess a reliable vehicle and auto insurance as a primary to complete daily banking and delivery responsibilities as directed by Manager or Supervisor.
The U.S. Department of justice (INS Division) requires that each Team Member provide documentation that proves their eligibility to work in the United States.
APPLY IN PERSON or
ONLINE at CEPIZZA.COM.
USE ZIP CODE: 27527
PIN:61
