08/17/2021
The barista is a key member of the Heritage Bicycles and Coffee team. This role not only executes our warm, friendly service experience but also creates the hand-crafted drinks that our customers have grown to love. This is a great position for someone who enjoys taking care of others, is passionate about coffee, and works well on a team. We are looking for baristas who are excited to join our company and be part of our next phase of growth!
Job Responsibilities
Act as the main point of contact for our customers, both through online orders and in person orders; provide exceptional customer service throughout every interaction
Prepare hot and cold drinks according to the recipes as well as modifying based on customer needs
Work in a way that maintains a clean and tidy work area while following all city and state health guidelines
If needed, serve alcohol in a safe manner; maintain a BASSET certification during your tenure
Solve customer problems; ask for help if needed; work to provide a high level of service with each interaction
Work in a fast-paced environment while staying calm and organized
Collaborate with your teammates during each shift
Communicate shift needs to the Coffee Director or Operational leaders before, during, and after your shift
Use POS and technology in place to process transactions
Process transactions either via credit card or cash; Process credit cards in a safe way and provide correct change to each customer
Complete assigned tasks as requested by Coffee Director including but not limited to side work and inventory
Essential Job Requirements:
Passion for hospitality and coffee
1-2 years’ experience as a Barista or food service role; familiarity with coffee drinks and coffee varieties a plus
Ability to maintain a BASSET certificate and Chicago food handlers license
Must possess a positive attitude and the ability to smile under all circumstances
High integrity with a great attendance record
Strong attention to detail, especially when working under pressure
Demonstrate strong oral and written communication skills
Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software including a POS
Participate in training in order to comply with new or existing laws
Ability to work a flexible schedule, including evenings and weekends where business demands
Neat, clean, professional at all times throughout the workday and/or whenever present at the community
Comply with expectations as demonstrated in the employee handbook
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
Successfully pass drug test.
Additional Requirements:
Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.
Core Values:
In order to achieve success employees must embrace certain core principles and values.
Honesty
Integrity
Competence
Tenacity & Enthusiasm
Creativity
Professionalism
Drive
