08/12/2021
Guest Service - Demonstrate Superior Service
1. Commitment to our Guests
2. Lead by example
3. Respect and courtesy
4. Presenting a clean and polished image through our attire
5. Ambassador of Standards
6. Professionalism
7. Efficiency
8. No problem is too small - Never say No
9. Handle Guest complaints professionally
10. Maintain property and equipment to ensure Guests have a safe and superior dining experience
Our Team
It is the responsibility of the employee to deliver superior sandwiches to all Lobster Banhmi guest in a fun, energetic and vibacious way. It is also the responsibility of each team member to support a culture of team work and respect. All team members are required to demonstrate the following qualities:
Honesty and Reliability
o Always be truthful and honest with fellow Team Members, Management and Guests
o Arrive on time and ready for work in the appropriate uniform, or notify the Manager ahead of time if you are unable to work your scheduled shift
o Always follow company policies and procedures
Friendly and Enthusiastic
o Interact with the Guests and maintain an upbeat attitude at all times
o Communicate with guests and co-workers in a friendly, outgoing fashion
Teamwork
o Enthusiastically pitch in to help fellow team members better serve guests
o Treat all team members with courtesy and respect
o Seek opportunities to make for a more efficient, safe or friendly work environment
