05/20/2026
-2018-2019: remodeling and taking ownership of Hey Juan Burritos,
I was reflecting yesterday when i was looking at a review we got that was 5 stars.
They said “I dont understand why this place has a 3.7 star rating on YELP?, its really good.”
I wanted to respond by saying “well, we have reviews from 2005 and those reviews don’t represent my team and I.” “All the bad ones are not for me”
I put my ego to the side and decided to ask myself if this is really the case? Its hard to have your business be boiled down to 1-5 star rating. Theres so much going on in an owner/operator shop because the business is really an extension of myself. Im complicated:) Everyone is complicated.
Anyway, I came to the conclusion that i do deserve the results I get including these ratings.
I didn’t have experience with the food business when i bought Hey Juans. I have made lots of mistakes throughout the last 8 years of ownership.
I am so proud of the service we are putting out right now. Our food is a ton of work to make, small batches of everything made from fresh whole ingredients with dietary restrictions in mind. We are constantly researching how to make recipes that can accommodate vegan, veg, and gf. We put a lot into maintaining a standard of quality and service. We fix mistakes quickly. We curate an experience that is professional, with a college town vibe. We even have a marketing strategy!
Personally, I am mentally, emotionally, and spiritually healthy!
I want you to know I didn’t operate like this since day one. I have made so many mistakes, which every time result in a poor experience for you the customer. Poor training, immature attitude, cutting corners, justifications, feeling “woe is me” or “its not fair”, lack of effort, and not learning necessary skills like accounting and being an employer. I just wanted to cook and serve but theres more to it.
I am so proud of Hey Juans in 2026. I can’t wait to serve you and your people. I am glad we are giving “5 star effort” right now. I won’t say we always have been.
The learning will never stop, the ego will always have to stay in check and the stars are the stars we deserve. I have