08/31/2026
Hi everyone, I would like to personally address the concerns being discussed here and clarify what is currently happening with Juanis Kitchen.
First, I sincerely apologize to anyone who arrived expecting us to be open and found the restaurant closed. I understand how frustrating that can be, especially if you have already placed an order or made plans around our posted hours.
That being said, there are a few important things I would like everyone to understand.
The hours currently posted on the door are outdated. Unfortunately, I have not been able to replace the sign yet, which is why those hours are still displayed. I apologize for the confusion, but please do not rely on the old hours posted on the door.
Our current business hours are:
Monday–Thursday: 9:00 AM–8:00 PM
Friday: 9:00 AM–10:00 PM
Saturday: 11:00 AM–8:00 PM
Sunday: CLOSED
I am also currently running the restaurant by myself. I do not have an employee available to cover the restaurant when I am unable to be there. My mother recently had to take another job so that we can continue keeping up with our household and business expenses, which means I am currently handling everything on my own.
Because of this, there may unfortunately be occasions when I have to temporarily close due to an emergency, picking up my son from school, making a delivery, or dealing with something that requires my immediate attention. I am not closing because I do not care about my customers or my business. I am doing everything I can to keep this business going.
I understand that this may be inconvenient, and I truly appreciate everyone’s patience and understanding while I work through this situation.
There is also another important issue I want to address. We recently switched to a new POS/ordering system. We have been experiencing problems during the transition, and there have been instances where online orders have not properly gone through to us. If you placed an order and did not receive it, please understand that this was not intentional. We would never knowingly accept someone’s money and simply ignore their order. If there was an issue with an order, please contact me directly so I can look into it and make it right.
For anyone who has had an issue with an order, I am happy to address it directly and professionally rather than having the situation handled through speculation in a public comment section.
Also, regarding social-media messages: please understand that I do not sit on social media throughout the day. I may not see a Facebook or Instagram message immediately, so please do not assume that I am ignoring you if you don’t receive an immediate response.
For restaurant orders or urgent business matters, please call the restaurant directly at:
📞 Restaurant: (505) 584-8330
For emergencies, catering inquiries, or other important business matters, you may also reach me personally at:
📞 (505) 525-0717
I am willing to help my customers, and I do not mind being contacted when there is a legitimate emergency or business matter. However, please respect that my personal number is not intended for routine questions that can be handled through the restaurant.
Finally, I want to say that I genuinely appreciate the customers who continue to support Juanis Kitchen, especially those who understand that this is a small, family-run business and that sometimes things happen that are outside of our control.
We are not perfect, but we are doing our best, and we care about our customers. I ask that before making assumptions about why the restaurant was closed or what happened with an order, please reach out to us directly and give us the opportunity to explain and make things right.
Thank you to everyone who has supported us, been patient with us, and continued to believe in our small business. It truly means more than you know.
Thank you for your understanding, and have a wonderful evening. ❤️
— Juanis Kitchen
