12/03/2021
Maintain complete knowledge of:
*All menu items available in the bar.
*All liquor brands, beers, and non-alcoholic selections available in the bar.
*Every wine/champagne by the glass and major wines on the wine list.
*Designated glassware and garnishes for drinks.
*All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
*Daily menu specials and out of stock items.
*Bar layout, table set-ups, hours of operation.
*Correct maintenance and use of equipment.
*Check own grooming and attire standard.
*Perform work and side duties in accordance with departmental procedures.
*Maintain storage areas with proper supplies, organization, and cleanliness. *Rectify any cleanliness/organization deficiencies as requested by superiors.
*Replenish bar levels for supplies and equipment.
*Complete requisitions to replenish shortages or additional items needed for the anticipated business.
*Upsell to guests whenever possible.
*Prepare workstations & pantries, ensuring compliance to departmental standards.
*Ensure that all materials, equipment are in complete readiness for service in accordance to business needs;
*Daily check and cleaning of work areas ensuring compliance with standards of cleanliness and order.
*Report any defects to Manager on Duty.
*Anticipate, acknowledge and respond promptly to guests requests at all times.
Be familiar with all operation services/features and local attractions/activities to respond accurately to any guest inquiry.
* Report guest opportunities to Superiors following the instant pacification procedures and ensuring guest satisfaction.
* Be aware of guest reactions and communicate with superior and other service staff to ensure guest satisfaction.
* Maintain cleanliness and working conditions of departmental equipment, supplies, and work areas.
*Punctual to work.
* Ensure all assigned closing duties are completed before signing out.