14/09/2026
We normally don’t respond publicly to negative reviews, and we rarely share them on our page. But this particular review deserves a response from us as the owners of Mariposa Café.
We’ve been here since 2023, and throughout the years, we’ve been fortunate to have thousands of customers who have supported us and enjoyed our coffee, food, and service. Of course, we understand that not everyone will have the same taste or experience and we respect genuine criticism.
However, there is a difference between constructive criticism and making sweeping statements that can unfairly damage a small business’s reputation.
We completely accept that the food and drinks may not have been to this customer’s personal preference. Taste is subjective. Our coffee may be too strong for one person, too milky for another, or our drinks may be sweeter or less sweet than someone prefers. That’s completely fair.
What we cannot simply ignore is having our staff, our café, and the quality of everything we do collectively described in such a way that potential customers are essentially being told to stay away.
We are not posting this to attack the customer, nor are we saying that we are perfect. We are posting this because there are real people behind this small business who have worked hard since 2023 to build Mariposa Café into what it is today.
We welcome criticism. We welcome suggestions. We are always willing to improve.
But we also believe that criticism should be fair and proportionate to the actual experience.
Thank you to everyone who has supported us, recommended us, visited us, and taken the time to leave kind or constructive feedback over the years. You are the reason we’re still here.
We will continue serving, improving, and doing our best. One difficult review will not define Mariposa Café. ❤️
