05/02/2020
Areas of Responsibility:
• Manage all areas of operations for a specific department within the FOH including marketing and human resources, while ensuring the Company’s standards of quality, service and operations are maintained.
• Manage operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness.
• Maintain an accurate and up-to-date manpower plan of FOH staffing needs. Prepares schedules and ensures that the FOH is staffed for all shifts.
• Check back costumers
• Know costumers’ feedback
• Complete remittance of sales
• Addressing of costumers’ complains and feedbacks
• Scheduling of staff based on the operational needs
• Monthly Operational Report to the Management.
• Staff, train and develop FOH hourly employees through orientations, ongoing feedback, establishment of performance expectations and by conducting performance reviews on a regular basis.
• Find ways to seek operational opportunities to build sales and control costs; develop and implement plans to address opportunities (i.e., R&M, marketing).
• Perform liquor, wine and beer check in to ensure proper invoicing.
• Ensure proper security procedures are in place to protect employees, guests and Company assets, including security of beer walk-in, liquor room, store room, freezer and office.
• Prepare end of shift reports including Daily Labor Control, Daily Food Control and Daily Sales.
