26/07/2026
To our valued customers,
We sincerely apologize for the recent feedback / complain regarding the attitude and customer service of one of our staff members. We have received concerns that they appeared unfriendly or looked upset while serving customers.
Please know that we take your feedback seriously. Providing excellent customer service is one of our top priorities, and we understand that every customer deserves to be welcomed with kindness and respect.
We are already addressing this matter internally and taking the necessary steps to ensure it does not happen again. We appreciate everyone who took the time to share their concerns, as your feedback helps us improve.
Thank you for your patience, understanding, and continued support. We remain committed to giving you a better experience every time you visit us.
— Coffee Break - Cabrera Pasay