01/01/2026
To our valued customers,
First of all, we sincerely apologize to those who were affected during our New Year’s Eve food package release. We understand the disappointment, and we do not take your concerns lightly.
Sa pila ka tuig, amoa gyud giampingan ang pangalan sa Gateway. Mapapromo man o dili, we always do our best nga macater namo ang tanan, and for many years we were able to do so.
Due to the high volume of orders and the shortage of baboy beyond our control, a few packages were not able to include the full lechon. Nagka problema mi sa baboy last minute, wala mi naka release sa uban package ug complete. Pasensya kaayo sa uban nga naapektuhan ug nakadawat lang ug viands ug cake. Naay gyud mga butang nga lapas na sa among mahimo, ug dili tanan naa sa among kontrol.
We would also like to clarify that this New Year promo was reserved months ago at a heavily discounted rate and is not a paluwagan. The promo price was agreed upon in advance and was lower than the regular market price at the time of release.
Rest assured, we are currently reviewing all affected reservations and are working on possible refunds or appropriate compensation for those who were not fully served. Concerned customers will be contacted directly for proper coordination.
Paningkamotan namo nga maayo pa among sistema aron malikayan ni mahitabo ug usab. Salamat kaayo sa inyong pag sabot ug pag salig sa Gateway Food.
-Gateway Management
