01/01/2020
- Service crews prepare and serve food, process customer payments, and provide customer service.
- Service crew members process cash payments using cash registers and digital systems.
- Service crew members respond to customer complaints and questions, resolving issues where possible and referring customers to managers as needed.
- Service crew members use various selling techniques to suggest additional purchases and upsell to customers.
- Service crew members keep work areas, such as food preparation areas, and customer areas clean and organized.
- Service crew members stock work and customer areas with needed supplies, such as napkins, condiments, and cleaning supplies, and notify management when inventory levels begin to run low.
- Service crew members greet customers who enter the business and answer phone calls from customers.
- Service crew members assist with food prep and cooking to fill customer orders.
- Service crew members serve food to customers.
