11/11/2025
🍦 Clarification Regarding a Recent Customer Concern 🍦
We recently came across a post from Ms. Ting Ting regarding one of our frozen yogurt products. We completely understand her concern and would like to clarify the situation, especially since we were not able to reach her directly.
We take all feedback seriously and immediately reviewed the details to ensure the safety and quality of our products.
Here’s what we found after checking:
✅ Our staff also confirmed that the yogurt looked and smelled normal — no signs of spoilage. The appearance, smell and off flavor would be easily noticeable if it were spoiled.
✅ The frozen yogurt in question was made on within safe storage time.
✅ Based on our review and storage records, it’s unlikely that the yogurt was the cause of the discomfort mentioned. Similar symptoms can sometimes result from other foods eaten earlier or from common stomach viruses that can affect multiple people at once.
We truly value our customers’ trust and always strive to provide safe, high-quality products. 💛
If anyone has any questions or concerns, please feel free to message us directly — we’re always here to listen and help.
Thank you for your understanding and continued support. 🙏
