12/07/2026
A Gentle Reminder to Our Valued Customers 🫶🏾
Starting today, we kindly ask everyone to pay upon ordering.
This policy was not made to inconvenience anyone—it was made because of experiences we’ve had as a small business.
Over time, we’ve encountered several situations where:
* Customers requested to pay upon delivery, but after receiving their orders, they stopped responding despite multiple follow-ups.
* Some dine-in customers asked to pay after eating, then left the café without settling their bill.
* A few customers who availed of our PayLater option became upset when reminded about overdue payments, even though we only follow up 2–3 days after the due date to give a grace period. Others simply ignore their balance as if they no longer owe anything.
* We have also experienced customers placing orders and then never paying for them.
As a small business, every peso matters. We have ingredients to purchase, bills to pay, and hardworking staff who depend on us for their salaries. We simply ask for the same honesty and respect that we extend to every customer.
We also have one humble request: please treat our staff with kindness and respect.
There have been times when we received messages containing harsh words, insults, and disrespectful language. Some customers become angry if we are unable to reply immediately, even when we have already posted announcements that we are closed or are temporarily unable to accept orders due to a high volume of pending orders.
We are not ignoring anyone—we are simply trying our best to serve everyone as quickly and fairly as possible while managing orders, preparing food, and assisting customers in-store.
If we send payment reminders or enforce our store policies, it is never meant to offend anyone. We are simply protecting the business that supports our family and provides jobs for our staff.
To those who have unpaid balances, we kindly ask that you honor your commitment and settle them.
Yes, we have CCTV footage and screenshots of some incidents, but we have chosen not to post or expose anyone because we still want to respect everyone’s privacy and dignity. We sincerely hope it never comes to that.
Kindness, respect, and honesty cost nothing—but they mean everything to a small business.
Thank you to every customer who has supported us with patience, understanding, and respect. Your kindness encourages us to keep serving our community every day.
Thank you for understanding, and thank you for supporting CAIA Home Café. 🤍
