04/09/2026
๐๐ค ๐ค๐ฉ๐๐๐ง๐จ, ๐ฉ๐๐๐จ ๐ข๐๐๐๐ฉ ๐๐ช๐จ๐ฉ ๐๐ ๐๐ฃ๐ค๐ฉ๐๐๐ง ๐๐ฃ๐ฉ๐๐ง๐ฃ๐๐ฉ ๐ก๐ค๐ง๐. ๐ฝ๐ช๐ฉ ๐ฉ๐ค ๐ค๐ช๐ง ๐๐๐ข๐๐ก๐ฎ, ๐ฉ๐๐๐จ ๐๐จ ๐ค๐ช๐ง ๐๐ง๐๐๐ ๐๐ฃ๐ ๐๐ช๐ฉ๐ฉ๐๐ง.
๐๐๐๐๐๐'๐ ๐๐ ๐'๐ก ๐๐ข๐ ๐ก ๐ ๐ ๐ก๐๐๐ ๐ก๐ ๐ข๐ .
This is where our family earns a living. This is what helps put food on our table, pay our bills, support our children, and provide a livelihood for the people who work with us.
Behind every fruit we prepare, every shake we blend, every bread we bake, and every order we serve are actual ๐๐๐๐๐๐ doing their best to make a living through an honest, small business.
And just like any small business, ๐ฐ๐ ๐๐ซ๐ ๐ง๐จ๐ญ ๐ฉ๐๐ซ๐๐๐๐ญ.
There will be days when we make mistakes. There will be times when we misunderstand something, fall short of expectations, or simply fail to deliver the kind of experience we hoped to give.
When that happens, we are always willing to listen. We may not reply right away, but we will always listen to our customers.
๐ฃ๐น๐ฒ๐ฎ๐๐ฒ ๐๐ฒ๐น๐น ๐๐ ๐ฏ๐ ๐บ๐ฒ๐๐๐ฎ๐ด๐ถ๐ป๐ด ๐๐ ๐ต๐ฒ๐ฟ๐ฒ ๐ผ๐ป ๐ผ๐๐ฟ ๐ฝ๐ฎ๐ด๐ฒ.
Give us the chance to understand what happened and, whenever possible, make things right.
And to all the customers who have done this for usโ ๐๐๐๐๐๐ ๐ ๐๐๐๐๐. ๐ค
To those who took the time to privately message us when something wasn't right, instead of immediately putting us on blast online, thank you very much for giving us grace.
Thank you for allowing us to explain.
Thank you for giving us the opportunity to correct our mistakes.
Thank you for treating us like people who are capable of making mistakes, learning from them, and doing better.
You may not realize how much that kindness means to a small family business like ours.
We recently came across a post about an experience at Manongโs. We acknowledge that we may have made a mistake, and honestly, we would have preferred the opportunity to speak with the person directly, hear their side, and address the concern ourselves.
Unfortunately, their account is private, and we have no way to reach them.
So if this post reaches our disappointed customer, we have tried to reach out since we heard about your concern (from others), and we hope you message us here.
This is not us asking our customers to ignore a bad experience. We are not asking anyone to pretend that we never make mistakes.
We are simply asking for a little ๐๐ค๐ข๐ฅ๐๐จ๐จ๐๐ค๐ฃ before judgment because what might be a few words typed on a screen for someone can have a very different weight for a small business.
A public post can reach hundreds or thousands of people in a matter of minutes. But behind the name being discussed is a family that wakes up every day hoping that the business will make enough to keep going.
We understand that people have the right to share their experiences. But we hope that, whenever possible, please reach out to us so we know how to correct our mistakes moving forward. We will always welcome constructive criticism. We will always listen to genuine concerns. And when we are wrong, we will own up to it.
We hope you remember that there are people behind this page.
There is a family behind this business.
There are employees whose livelihood depends on this little store.
And for us, Manongโs is not just another business that can simply be replaced or forgotten.
๐ป๐๐๐ ๐๐ ๐๐๐ ๐๐๐๐๐
๐๐๐
๐๐๐๐๐๐. ๐ป๐๐๐ ๐๐ ๐๐๐ ๐๐๐๐๐๐โ๐ ๐๐๐๐๐๐ ๐
๐๐๐๐. ๐ป๐๐๐ ๐๐ ๐๐๐๐๐๐๐๐๐ ๐๐๐ ๐๐๐๐๐๐ ๐๐๐๐๐๐
๐๐๐๐
๐๐ ๐๐๐๐๐
.
So to everyone who continues to support us, patiently waits when we're busy, tells us when we can do better, sends us a private message when something goes wrong, and chooses to give us the benefit of the doubtโ Maraming maraming salamat po ulit.
Your kindness allows small businesses like ours to keep going.
๐๐ง๐ค๐ข ๐ค๐ช๐ง ๐๐๐ข๐๐ก๐ฎ ๐ฉ๐ค ๐ฎ๐ค๐ช๐ง๐จ, ๐ฉ๐๐๐ฃ๐ ๐ฎ๐ค๐ช ๐๐ค๐ง ๐ ๐๐๐ฅ๐๐ฃ๐ ๐๐๐ฃ๐ค๐ฃ๐โ๐จ ๐ค๐ฃ ๐ฎ๐ค๐ช๐ง ๐ฉ๐๐๐ก๐ ๐๐ฃ๐ ๐๐ฃ ๐ฎ๐ค๐ช๐ง ๐๐๐๐ง๐ฉ๐จ. ๐ค
