05/09/2026
☕️ WE ARE HIRING! CAFE SUPERVISOR ☕️
Looking for a passionate leader to grow with our cafe family!
Employment Type: Full-time
Reports to: Store Manager / Owner
Job Summary:
The Cafe Supervisor is the second-in-command of the cafe and acts as the Manager when the Manager is away. You are responsible for the overall daily operations, sales performance, team performance, and customer experience. You ensure profitability, quality, and consistency while building a strong and motivated team.
Hiring Qualifications
Education & Experience:
• At least 2-3 years of experience as Cafe Supervisor, Shift Supervisor, or Assistant Manager in a coffee shop, cafe, or restaurant
• Bachelor's degree / College level in Hospitality Management, Business Administration, HRM, or related field is preferred but not required if with strong experience
• Must have handled a team of 5-15 staff
• Experience with cafe operations: inventory, scheduling, cashiering, and supplier coordination
• Must be 22 years old and above
• Willing to work flexible hours, weekends, holidays, opening and closing shifts
• Residing near Biñan, Laguna
Leadership & Management Skills:
• Strong Leadership: Can lead, discipline, motivate, and retain a team without micromanaging
• People Development: Expert in training, coaching, performance evaluation, and creating growth plans for baristas and team leads
• Decision Making: Can make quick, sound decisions during peak hours, staff shortage, or customer issues
• Communication: Excellent in English and Tagalog, professional in speaking with staff, customers, and suppliers
Roles and Resposibilities:
• Create and manage weekly staff schedules, ensure no over/under staffing
• Lead recruitment, onboarding, and training of new hires
• Conduct performance reviews, coaching sessions, and disciplinary actions with documentation
• Lead daily team briefings and monthly team meetings
• Build a positive culture, reduce tardiness and absenteeism
• Approve leaves, overtime, and break rotations
• Ensure excellent customer service at all times and handle escalated customer complaints
• Train the team on upselling, customer engagement, and service recovery
• Monitor customer feedback on Google/Facebook
• Execute promotions, new menu launches, and merchandising displays
• Drive sales to meet and exceed daily/monthly targets
• Responsible for daily cash reconciliation, sales deposits, and cash audit
• Manage inventory: ordering, receiving, stock counting, and waste monitoring
• Control food cost and wastage through proper portioning and FIFO
• Prepare daily/weekly reports: sales, inventory variance, labor cost, top sellers
• Coordinate with suppliers for best prices and timely deliveries
• Suggest improvements for menu, operations, and cost savings
• Ensure all permits, licenses, and staff requirements are up to dat
