You represent and warrant that you are an individual legally entitled to enter into a binding agreement under the laws of the Malaysia, in particular the Terms of Use, to use the Application and that you are at least 21 years old or have ever been married and not under guardianship. Otherwise, we or the relevant Service Provider, will be entitled by law to cancel any agreement entered into with yo
u. You further represent and warrant that you have the right, authority and capacity to use the Service and to abide by the Terms of Use. If you are registering on behalf of a legal entity, you also represent and warrant that you are authorized to enter into, and bind the entity to, these Terms of Use and register for the Service and the Application.
2. We collect and process your personal information, such as your name, e-mail address, and mobile telephone number when you sign up. You must provide accurate and complete information, keep the information up to date and agree to provide us whatever proof of identity we may reasonably ask for. If any of the personal information that you have provided to us changes, for example, if you change your e-mail address, telephone number, or if you wish to cancel your account, please update your details by sending your request to us. We will, to the best of our abilities, effect such changes as requested within fifteen (15) business days of receipt of the notice of the change.
3. You can only use the Application once you have signed up with it. Upon successfully signing up, the Application will provide you with a personal account that can be accessed with a password you choose.
4. Only you may use your own account and you undertake not to authorize others to use your identity or account. You may not assign or otherwise transfer your account to any other parties. You must keep your account password and any identification we provide you secure and confidential. In the event a disclosure is made to your passwords, howsoever, which causes any illegitimate or unauthorized uses of your account or identity, orders generated from the illegitimate or unauthorized uses will still be deemed valid orders, unless you notify us on that matter before the Service Providers perform the requested Services.
5. You may only have one ORDER SAJALAH account.
6. The information provided by the Application must not be construed as an advice or an offer, the decision to use the Service Provider is entirely yours. You are free to use any other service providers.
7. You undertake that you will use the Application only for its intended use to obtain the Service. You may not abuse or use the Application for fraudulent purposes or to cause any inconvenience to others or to make fake bookings.
8. If you are also a Service Provider, you may not use your (or other's) customer account to make an order that you will take yourself as a driver.
9. You may not harm, tweak or modify the Application and/or Website or attempt to harm, tweak or modify it in any way whatsoever. We are not liable if you do not have a compatible device or if you have downloaded the wrong version of the Application to your device. We reserve the right to prohibit you from further using the Application should you use the Application with an incompatible or unauthorized device or for purposes other than those for which the Application is intended to be used. You undertake that you will only use an access point you are authorized to use.
10. You will keep confidential and will not abuse the information you receive from using the Application. You will treat the Service Providers with respect and will not engage in any unlawful, threatening or harassing behavior or activities whilst using their services.
11. You understand and agree that your use of the Application will also be subject to our Privacy Policy as may be amended from time to time. By using the Application, you also give your consent as required under our Privacy Policy.
12. By providing us information, you represent that you have the right to provide us the information for us to use and share with the Service Providers.
13. The Application may not be used to find Services for:
1. transporting and/or obtaining and/or purchasing goods prohibited by the authorities or goods that require a certain license or permit from the authority to transport;
2. delivering goods from or to prisons;
3. purchasing and/or transporting pets or any other animals;
4. transporting goods with dimensions of more than 70cm (length), 50cm (width), 50 cm(height) or goods weighing more than 20kg;
5. purchasing and/or transporting illegal goods or harmful goods or stolen goods, including but not limited, goods containing hazardous or toxic materials, drugs or illegal substances; and
6. purchasing and/or transporting or delivering valuable goods or goods valued above RM10,000.00,-.
14. You must provide us accurate and complete information regarding the type, size, specification and/or any specific characteristics of the food or goods to be delivered in Instant Courier service or to be purchased in Food Delivery or Personal Shopping service.
15. You must pack fragile goods, such as glassware, ceramics, cakes or food, properly for the delivery. Neither we nor the Service Providers are responsible for any damage, deformation, dent, expiry, decay, odor, spill or any other incompleteness of the products during their delivery which is caused by improper packaging or wrapping.
16. Service Providers may ask you to open and show the inside of a package to ensure that the contents are as you represented.
17. Service Providers has the right to decline your orders if in his/her personal judgment, he/she may not be able to perform the delivery of the goods.
18. You represent that you are, you were or you are about to be the lawful owner of the goods to be delivered. The delivered goods are not stolen or obtained unlawfully and you agree to defend, indemnify and hold us harmless and not liable for any goods that a Service Provider delivers which may violate the prevailing laws and regulations.
19. We and/or the relevant Service Provider reserves the right to refuse accepting your order if we have reasonable grounds to suspect that you have or, by accepting your order, will breach or violate these Terms of Use or the prevailing laws and regulations.
20. We may, in our sole discretion, provide promotions that may be redeemed for benefits related to the use of the Application. You agree that you will only use such promotions for their intended use and will not abuse, duplicate, sell or transfer the promotions in any manner. You also understand that the promotions cannot be exchanged for cash and may expire on a certain date, even before you use them.
21. For the provision of the Personal Shopping Service, you represent that the goods to be purchased and delivered by the Service Providers are lawful and do not in any way violate any prevailing laws and regulations. You agree to defend, indemnify and hold us harmless and not liable for any goods that a Service Provider purchases on your behalf and delivers to you which may violate the prevailing laws and regulations.
22. You acknowledge and agree to grant the Service Providers a power and authority to pick up or deliver goods or food, or make a purchase on your behalf for every order of Instant Courier, Food Delivery or Personal Shopping service.
23. You can only make an order for food available in the listed restaurant's menu in Food Delivery service.
24. We do not guarantee the availability of the ordered items in store/restaurant and the delivery of fragile items such as cake and ice cream.
25. We are not responsible for the quality of the food and/or goods provided by the restaurants and/or the stores in Food Delivery and Personal Shopping services.
26. You acknowledge and understand that the prices of food or goods shown in Food Delivery and Personal Shopping Service are estimates and may change from time to time.
27. You agree and acknowledge that you will pay according to the receipt issued by the restaurant or store handed by the Service Provider to you in using the Food Delivery and Personal Shopping service.
28. We or the Service Provider does not guarantee the availability of the availability of food or goods in the restaurants or stores.
29. The Service Providers will only deliver cigarettes for customers above 21 years old. You agree to show your ID to be checked by the Service Provider upon delivery.
30. In relation to the Transportation Service, you undertake that you will wear a helmet provided by your Service Provider during the trip. You also undertake that for every order of Transportation Service, there will only be one passenger of the Service Provider. The Service Provider reserves the right to deny or cancel any order of Transportation Service if he/she finds out that the number of his/her passenger will be more than one person.
31. Please inform us if you no longer have control of your account, eg your account is somehow hacked or your phone is stolen, so that we can cancel your account accordingly. Please note that you are responsible for the use of your account and may be held liable even if it is abused by another person.
