RETURN POLICY
The following are the policies to be eligible for return requests after receipt of food:
Orders are returnable within 7 working days starting from the day the goods are
delivered to you if they are incorrect, damaged or defective. Only items that have been purchased directly from elyn vegetarian cafe can be
eligible for a return. policy and must be in accordance to the respective retailers’ returns and refunds policy. Goods are eligible for a return if the following are applied:
Incorrect:
The item is not the item you ordered. Wrong size or the colour is different from what is
indicated on the order summary, or there are missing items inside the packaging. Damaged:
The items is found to be damaged upon receipt. Items has been
tampered/refurbished or modified. Photo of defect must be send to our phone number through whatsapp
018-9528138. Returned items must meet the following requirements:
-
You have proof of purchase (order invoice number and receipt).
-
Change of order and cancellation of order will not be permitted once payment has
been confirmed. Any cancellations due to a change of mind will not be accepted. We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable. REFUND POLICY
Your full refund will be issued once we have received and examined the returned
goods at our return center. Once the returned goods fulfil our return policy, the full
refund will be initiated. The method of refund will be processed depending on your
original payment method:
-
Online Bank Transfer, full refunds will be credited into your bank account via online
bank transfer, which should be posted within 3-5 working days.-
Credit card refunds services, refunds will be sent to the card-issuing bank. Kindly contact your card-issuing bank with regards to the duration of the credit
refunds. SHIPPING POLICY
Shipping Address
We will only deliver the food to addresses provided in the billing address or
shipment address provided during your purchase. Please ensure correct addresses and reachable phone number are provided when completing your order.
