Service With A Smile

14/02/2026

How would you respond?

28/12/2025

https://www.linkedin.com/feed/update/urn:li:activity:7410993182152474624/

Did you know? Hospitality and care professionals are among the highest-risk groups for stress, anxiety, burnout, and emotional fatigue. Studies consistently show higher-than-average levels of mental health strain due to long hours, emotional labour, and constant people-facing roles. Many individuals...

27/12/2025

https://www.linkedin.com/posts/jaki-smith-687b2515_remember-growth-isnt-about-perfection-activity-7410643687610679296-qGEe?utm_source=social_share_send&utm_medium=member_desktop_web&rcm=ACoAAAMxG4cBY1LKqeES4tPqAsEJ7PUhpq57PMg

Remember: Growth isn’t about perfection; it’s about progress, learning, and resilience.

22/12/2025

https://www.linkedin.com/posts/jaki-smith-687b2515_why-some-hospitality-employees-seem-disengaged-activity-7408929423896322049-olEy?utm_source=share&utm_medium=member_desktop&rcm=ACoAAAMxG4cBY1LKqeES4tPqAsEJ7PUhpq57PMg

Why some hospitality employees seem disengaged, and how to inspire passion In the hospitality industry, long hours, a lack of recognition, and limited growth opportunities can leave staff feeling unmotivated. But when we empower, recognise, and train employees, and lead with empathy, they start serv...

20/12/2025

https://www.linkedin.com/posts/jaki-smith-687b2515_today-while-visiting-a-hotel-i-noticed-activity-7408163504614023168-pu9J?utm_source=social_share_send&utm_medium=member_desktop_web&rcm=ACoAAAMxG4cBY1LKqeES4tPqAsEJ7PUhpq57PMg

Today, while visiting a hotel, I noticed a member of the bar team who appeared visibly exhausted and emotionally distant. I later learned he had recently returned from visiting his family back home. The sadness in his eyes was unmistakable. As someone who reviews customer service within hospitality,...

17/12/2025

It takes nothing to be kind....think before you speak.

Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

15/12/2025

Christmas music overload.

Christmas Music Overload: Balance Your Playlist. Festive music sets the mood, but in hotels, restaurants, and shops, too much Christmas music can quickly become overwhelming. Guests may feel fatigued, and staff hearing the same songs all day can lose that all-important sparkle in their service. Beca...

19/11/2025

27/10/2025

In hospitality, success isn’t built by one pair of hands; it’s crafted by many working together with the same goal.
No man is an island.

When competition grows, it’s not about who works harder; it’s about who works together. The smile at reception, the care in the kitchen, the warmth in the service, every role matters.

True hospitality is teamwork in motion.
It’s about lifting one another, communicating with care, and sharing a common purpose to make your guests feel seen, valued, and that all their needs are catered for.

It's not about what you serve, but how you serve that makes the difference.

30/09/2025

Staged your venue for success

30/09/2025

Make a difference to your table!