12/09/2024
We are hiring!
HOTEL RECEPTIONISTS
Job Summary
The Hotel Receptionist serves as the first point of contact for guests. This role is essential in creating a welcoming atmosphere, ensuring smooth check-ins and check-outs, and providing information about hotel services and amenities.
The ideal candidate will have excellent communication skills, a professional demeanour, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
1. Guest Relations & Customer Service:
- Greet all guests warmly and provide a positive first impression of the hotel.
- Handle check-ins and check-outs, following hotel policies and procedures.
- Provide information on hotel services, amenities, room availability, and local attractions.
- Handle guest inquiries, complaints, and concerns in a professional and courteous manner, escalating issues to the appropriate department if necessary.
- Respond to guest requests promptly and ensure their comfort throughout their stay.
2. Reservations & Billing:
- Process guest reservations, modifications, and cancellations through the hotel’s reservation system.
- Ensure accuracy of billing and resolve any payment issues. - Maintain knowledge of room rates, special offers, and promotions, and upsell rooms or services where appropriate.
- Process guest payments, refunds, and deposits securely and accurately.
3. Administrative & Operational Duties:
- Answer phone calls, emails, and messages in a professional and timely manner.
- Maintain records of room availability, guest accounts, and other important hotel data.
- Coordinate with housekeeping, maintenance, and other departments to ensure rooms are ready for check-in and any guest concerns are promptly addressed.
- Assist in managing hotel keys, security procedures, and lost and found inquiries.
- Complete daily administrative tasks such as preparing guest lists, reporting issues to management, and ensuring proper documentation is maintained.
4. Team Collaboration:
- Work closely with other departments (administration, housekeeping and maintenance) to ensure seamless operations.
- Assist the Front Office Manager in training new staff, when needed. - Participate in staff meetings and provide input for improving guest services and hotel operations.
5 Skills & Qualifications:
- Education: High school diploma or equivalent; additional certification in hospitality or related fields is a plus.
- Experience: Previous experience in a hotel, hospitality, or customer service role is preferred.
- Technical Skills: Proficient in using hotel management software and basic office tools (e.g., MS Office Suite).
Please send your CV to: [email protected]
