12/10/2025
VOC Restaurant looking for:
Guest Experience Manager
Job Description
We are looking for a passionate and professional Guest Experience Manager to join our team. This role is all about creating memorable dining experiences for our guests — from the moment they walk in until the moment they leave. You will lead the front-of-house team, ensure smooth daily operations, and take ownership of building our restaurant’s reputation both in-house and online. The ideal candidate is warm, detail-oriented, and skilled at turning every guest interaction into a positive review.
Qualifications
Education & Experience
• Diploma in Hospitality Management (preferred but not always required).
• 2–4 years of experience in guest relations, restaurant management, or front-of-house leadership in hospitality or F&B.
• Previous experience in tourism-heavy environments (resorts, hotels, or upscale restaurants) is an advantage.
Skills & Competencies
• Exceptional communication and interpersonal skills (English required; Sinhala and/or Tamil a strong plus).
• Strong ability to engage with international guests and create memorable dining experiences.
• Proven ability to handle guest complaints gracefully and resolve issues quickly.
• Organizational skills to manage reservations, seating flow, and special events.
• Team leadership experience — ability to train, motivate, and manage servers and bar staff.
Personal Qualities
• Warm, welcoming, and professional demeanor.
• Strong sense of cultural awareness and ability to adapt to diverse guest expectations.
• High level of attention to detail in service quality.
• Passion for hospitality and customer care.
Responsibilities – Guest Experience Manager
• Warmly welcome guests and ensure a memorable dining experience from arrival to departure.
• Supervise front-of-house staff, ensuring service standards are consistently met.
• Manage reservations, seating flow, and special requests to optimize guest satisfaction and table turnover.
• Handle guest inquiries and resolve complaints quickly and professionally.
• Collect and act on guest feedback to improve overall service quality.
• Drive improvement of the restaurant’s online reputation by encouraging guest feedback and managing Google Reviews and TripAdvisor presence.
• Coordinate with kitchen and bar teams to ensure seamless communication and timely service.
• Assist with planning and executing special events, promotions, or VIP guest experiences.
• Train, coach, and motivate staff on guest interaction and service excellence.
• Maintain a strong presence on the floor, acting as the key point of contact for guest relations.
Send CV to : [email protected]
