29/08/2026
-PINKVENOM SALES POLICY-
1. We prepare all documents requested by the buyer.
2. We carefully pack every plant to help it survive for more than three weeks during shipping.
3. We discuss the shipping method with the buyer and use the fastest available option whenever possible. Shipping costs are paid by the buyer.
4. We continue communicating with and supporting the buyer even after the sale.
5. If a buyer publicly makes accusations that are inconsistent with the facts, we will respond with facts and evidence. We will not compromise on false claims.
6. If a shipping problem occurs because of a mistake made by us without prior consultation with the buyer or the buyer’s representative, we will compensate the buyer with another plant.
7. Even if a plant dies because of a mistake on the buyer’s side, we are still willing to discuss possible solutions, such as providing a replacement plant if the buyer visits us directly in Jeju.
I offer this because I am also a passionate plant collector, and I understand the feeling of losing a precious plant.
8. Above all, we are all people who love plants.
