ALPA Le Chiavi d'Oro

08/09/2026

👜One of Milan’s most beautiful discoveries👜

We had the pleasure of visiting Franzi Milano, a true expression of Made in Italy — and Made in Milan.

In the heart of the city, this exceptional showroom invites you to discover the art of fine leather craftsmanship, with unique creations and bespoke pieces made especially for you.

What could be more special than bringing home a piece of Milan, made in Milan? 🇮🇹

A heartfelt thank you to FRANZI for this wonderful invitation. A truly exceptional experience that we are delighted to recommend to our guests and fellow lovers of Milan.

04/09/2026

🏁 GP EVENTS | MILAN 🇮🇹

As the Italian Grand Prix returns to Monza, Milan comes alive with the energy and excitement of Formula 1.

From 4 to 6 September, discover a city transformed by motorsport, with exclusive experiences, exhibitions and special installations:

🏎️ LEGO – Piazza Sempione — a life-size Ferrari F1 car, a light show dedicated to Michael Schumacher and a giant 85,000-piece mosaic.

🍝 Barilla – Piazza San Babila — the Gran Ruote Barilla Racing Edition, live race screenings and Race Anatomy.

🏆 Automobile Club Milano — the iconic Ferrari F399 on display until 8 September.

🏎️ Piquadro — F1 simulators and an exclusive Audi installation.

⭐ Adidas Brand Center — Mercedes F1, a tribute to Kimi Antonelli and special motorsport collections.

🔥 De Montel Terme Milano — Red Bull F1 experience, simulator, paddock and wellness experiences.

✨ Montenapoleone & Quadrilatero della Moda — exceptional automotive masterpieces displayed in some of Milan’s most iconic locations.

And in Monza, FuoriGP brings four days of celebrations, exhibitions, live screenings, parades and historic racing cars. Guide for the Grand Prix Week.pdf

For Les Clefs d’Or Italia, the Grand Prix is an opportunity to experience Milan and Monza through motorsport, culture, design, lifestyle and hospitality.

Milan is ready. The engines are on. 🏁🇮🇹

29/06/2026

A little throwback to an unforgettable evening. ✨
Reliving the voices, smiles, and spirit of friendship that made the Les Clefs d’Or Lombardy Concierge Best Night so special. An evening celebrating hospitality, excellence, and the people who make our profession extraordinary. 🔑

11/06/2026

✨ A sincere thank you to all the Sponsors & Partners who supported the Concierge Best Night 2026.

Your trust, friendship, and collaboration help us make this event possible year after year, bringing together the hospitality community in a spirit of excellence, networking, and shared passion.

Thank you to:

⭐ Serravalle Designer Outlet
⭐ Paolo Moretti
⭐ Fidenza Village
⭐ Scalo Milano Outlet & More
⭐ FLM Luxury Rent
⭐ Stylish Rent
⭐ Prestige Tour
⭐ Isaia
⭐ Beautick
⭐ Chiarini Group & Flight Consult
⭐ Taxi 4040
⭐ Bianchi e Nardi
⭐ Bric’s
⭐ Blackstone

Together, we continue to celebrate the values of hospitality, friendship, and excellence.

Thank you for being part of our journey.

milan

06/06/2026

✨ An unforgettable milestone for the future of hospitality! ✨
​Yesterday, we had the immense honor and pleasure to hosting our first Masterclass dedicated entirely to inspiring new aspirants.

​The core of our gathering? “The Values of Les Clefs d’Or” — exploring the passion, dedication, and golden standards that define our historic profession. Passing the torch to the next generation of concierges has never felt more rewarding. 🗝️💼

​A heartfelt and special thank you goes to , , , and for their incredible dedication in organizing and leading this masterful session.
Your expertise and passion truly inspired everyone in the room! 🙌✨

​We also want to express our deepest gratitude to , a Luxury Collection Hotel, Milano for wrapping us in their stunning hospitality and providing the perfect, elegant backdrop for this special day. 🏨🍂

​In service through friendship. 🤝✨

29/05/2026

05/04/2026

Siamo lieti di augurarvi una felice Pasqua!

La famiglia ALPA - Les Clefs d'Or.

29/03/2026

🎙️ Ospiti d’eccellenza: Bernie Gallotta nel podcast “Pillole di Recruiter”
Link : https://youtu.be/aH5XgRTKWpY?is=00uQTlzcRzx6TH-C

​Siamo entusiasti di annunciare che il nostro Bernie Gallotta, Responsabile Formazione UIPACADEMY by Les Clefs d’Or Italy, è stato recentemente ospite del podcast organizzato da

​In una chiacchierata ricca di spunti e visione, Bernie ha portato la sua profonda esperienza nel mondo dell’ospitalità di lusso per parlare di un tema centrale: la Formazione.
​
​Il settore dell’Accoglienza sta vivendo una trasformazione radicale e Bernie ha spiegato come l’universo Les Clefs d’Or si stia evolvendo per rispondere alle nuove sfide del mercato.

​L’evoluzione del Concierge d’Albergo: non più solo un custode di segreti e chiavi, ma un professionista in continua formazione, capace di coniugare empatia e innovazione tecnologica.

​Investire nelle Competenze! Oggi per “fare la differenza” non basta più saper solo “fare”, bisogna saper “Essere”!

​Tradizione e Futuro: un connubio perfetto che testimonia come i Valori storici della nostra professione si integrano con i più moderni ed esclusivi percorsi di apprendimento.

​Un ringraziamento speciale a Claudia Ferrero e al suo team di “Pillole di Recruiter” per aver dato voce a queste tematiche fondamentali per il futuro del nostro lavoro.

Les Clefs d'Or Italy

17/03/2026

🎙️ Il concierge nel 3° millennio
YouTube: https://youtu.be/-TipnFmLRaU?is=52yM_iPHhUA9izie

racconta competenze, sfide e visione di un ruolo che evolve ogni giorno, senza perdere la sua essenza: prendersi cura dell’ospite.

✨ Leadership, passione e attenzione ai dettagli fanno la differenza.

💬 Secondo voi, cosa rende un concierge davvero eccellente?

hotellife milan horeca servizio guestexperience