07/07/2023
Albert’s Eatery - Front of House Manager Vacancy
Located in the heart of the beautiful town of Whitby, Albert’s Eatery is a one of a kind dining experience specialising in quality, fresh, local seafood. Set within a beautifully restored Wesleyan Chapel Albert’s also shares its home with the Museum of Whitby Jet.
Albert’s Eatery has an exciting opportunity for a Front of House Manager to join our friendly hospitality team. As Front of House Manager, we expect you to lead the Front of House team by driving great service and increased sales forward and managing the Front of House team. You will be at the heart of our operation and we are looking for an individual who shares our energy and passion and will contribute to our ongoing success. We are looking for an experienced individual with exceptional customer service skills to join our fantastic team in delivering high quality food and beverages and offering our customers a welcome they will remember.
In this full-time hands-on role, your main duties and responsibilities will be:
Drive Sales & Profitability
Daily / weekly / monthly reporting of KPI’s including sales, staffing and key-points
Manage the Front of House Team, including staff training & development
Take Bookings wherever possible, meet and greet customers and deliver exceptional Customer Service
Monitor Customer Reviews and meet customer feedback targets
Rota Planning
All banking to be completed in a timely manner
Stock Management, Supplier Management & Procurement in conjunction with the Head Chef.
Alcohol is logged on the stock system (Lightspeed) and managed effectively through the system to manage waste and loss
Overseeing Events, Weddings, Meetings, and alternative revenue streams
Compliance: License permissions & regulations, EHO regulations, Health & Safety & Fire Safety Regulations, (Covid Prevention as required) and follow company operating policies and procedures.
Maintaining all Non-Kitchen appliances are in full clean working order
Manage the relevant POS, booking and review platforms: Lightspeed, (EPOS), Trip Advisor, Open Table, Albert’s website content
Implement and maintain an Albert’s Eatery front of house uniform
Agree changes with company management before implementation
Develop a working relationship with W Hamond Tea Rooms – managing stock between the venues to minimise wastage
Ensure food leaving the kitchen is well presented
This list is not exhaustive and you may be required at times to perform other duties required by the Business.
About You:
Outstanding Customer Service Skills
Leadership skills
Self-motivated
Organised
Excellent attention to detail
Good working knowledge of IT Systems/software
Ability to build rapport & relationships with customers and staff
Knowledge of the hospitality industry
Excellent team player
We can offer exciting career prospects for the right people, in this beautiful venue.
Message us for more details! To apply send your CV to [email protected] or apply on indeed!
