19/08/2026
Supporting Our Staff
Unfortunately, we experienced an upsetting incident at Cafe Monet today involving a customer who became verbally abusive towards one of our young members of staff.
At the time of ordering, the customer wished to pay with a £50 note. While we are very happy to accept cash payments, we have made the decision not to accept £50 notes due to having received counterfeit notes in the past. As a small business, unfortunately, these can leave us significantly out of pocket, and they can also be extremely difficult to identify. We completely appreciate that someone presenting a counterfeit note may be unaware of it themselves.
When our staff member politely explained that we were unable to accept the £50 note, the customer became extremely upset and verbally abusive, shouting at our young member of staff and leaving her distressed and in tears.
We want to make one thing absolutely clear: we will not tolerate verbal abuse, intimidation or aggressive behaviour towards any member of our team.
Our staff are here to do their jobs in a safe, respectful and welcoming environment, and it is our responsibility to make sure they are treated accordingly. Anyone who behaves abusively towards our team will be asked to leave the premises.
We have so many wonderful customers who are kind, friendly and supportive, and we are incredibly grateful for that. It genuinely saddens us to have to make a post like this, but the wellbeing and safety of our staff will always come first.
Please be kind to our team. They deserve the same respect that we show every one of our customers. ❤️
