22/11/2025
Dear Customers,
We would like to address an incident at Oriental Touch to clarify our policy and reassure our customers.
A customer recently insisted that she was unwell and insisted on taking buffet food off the premises. As clearly stated throughout the restaurant, our All-You-Can-Eat buffet policy requires all food to be consumed on-site, and takeaway boxes are to be purchased for £10.95 should customers wish to bring food home.
The customer declined the offer and instead left the premises after deliberately taking several plates of untouched food. This behaviour resulted in unnecessary food waste and shows a disregard for the effort our chefs and staff put into preparing fresh dishes daily.
We want to emphasise:
• Our dine-in policy applies to all customers equally
• Our food-waste policy exists to reduce unnecessary waste
• It is clearly displayed on arrival
• We will continue to apply it fairly and consistently and will follow the appropriate civil channels when necessary
Thank you for your ongoing support.
Oriental Touch